Instacart shopper support
I wrote Help Center content to help Instacart shoppers understand their earnings and navigate the work. These selected articles cover everything from pay policies to checkout instructions.
Breaking down how shopper pay works, with explanations of heavy pay, tips, and regional earnings adjustments.
Explaining which purchases qualify for reimbursement, how to submit a request, and what to do if it’s denied.
Organizing partner perks by the needs they support, from health insurance to education and everyday shopping expenses.
Walking shoppers through barcode-based checkout, including when to switch to the standard checkout process.
Helping shoppers find and understand their performance information, with guidance on cancellation rates and optional lessons.